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Order Entry & Support Specialist - Entry Level



Customer Service
Lehi, UT, USA
Posted on Wednesday, August 30, 2023

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role (4pm-12am shift)

We are looking for an Order Entry & Support Specialist to join our rapidly growing venture-backed company. The Order Entry & Support Specialist will operate as part of a team of 5+ order entry specialists in a state of the art and digital-only facility in Lehi, Utah. You will be responsible for intaking orders, preparing lab pans, and updating order details in our lab management software as necessary per customer expectations and deadlines. If you’re looking to disrupt the dental lab industry status quo and take lead in building and scaling a “Gold Standard Order Entry Department” per aggressive growth targets, this is the right place for you! We don’t just want to offer you a job, we want to help you build a career by providing you with future opportunities for growth.

What You'll Do

  • Operate Quickly: Directly operate our lab management software to intake and update orders for a variety of dental products (e.g., crown, bridge, implant) in a fast-paced environment

  • Drive Improvements: Serve as the go-to individual with firsthand insights on workflow, equipment, and capacity improvement opportunities to help drive high quality products

  • Problem Solve: Roll up your sleeves to quickly troubleshoot and solve process, equipment and/or technology issues as you operate within a large scale and fast paced dental lab

  • Quality Adherence: Uphold strict standard operating procedures (e.g., order intake quality checks) and lead by example. High quality is key to efficient scalability!

  • Collaborate: Work with other team members to identify and quickly address bottlenecks

What We're Looking For

  • High school diploma or GED equivalent

  • 0-2+ years of experience in a fast-paced environment

  • Must be able to read, write, speak and understand English

  • Ability to sit for extended periods of time

  • Passion for tackling problems and breaking them down into smaller manageable steps

  • High level of comfort with digital tools and technology

  • Very high attention to detail and organizational skills

  • Team player attitude and willingness to help others to help the team exceed expectations

  • Natural curiosity and ability to learn new concepts, tools, and workflows quickly

  • Strong self-motivation, self-direction, and ability to prioritize

  • Excellent communication and listening skills

Bonus Points For

  • Worked in a dental lab, specifically in an order entry department

  • Familiar with dental lab management softwares, specifically Labtrac

  • Outstanding professional references to share

  • Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

Req ID: J-117

We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.