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Operations Manager, Design Quality & Strategy



Design, Operations, Quality Assurance
New York, NY, USA · Remote
Posted on Thursday, May 16, 2024

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

The Quality Manager role will be responsible for ensuring Dandy’s Dental Design process delivers best in class products that meet Dandy’s high quality standards. You’ll be expected to focus on breaking down complex problems, anticipating bottlenecks, and balancing speed vs accuracy while communicating up and down the company. The ideal candidate is intensely curious - not intimidated by big problems and tenacious in their application of operational rigor.

What You'll Do

  • Project manage new operational initiatives with stakeholders across the design team.

  • Develop and maintain standard operating procedures for order processing, design best practices, and quality assurance.

  • Solve for scale: help build, support, and refine quality operating rhythms across all aspects of design

  • Assist in troubleshooting operational issues, diagnose root causes, and propose changes to systems and processes.

  • Leverage disparate data sources to drive strategic decision-making and install feedback loops for continuous improvement.

  • Foster a culture of extreme ownership, accountability, and high performance to empower the Dandy team.

  • Support and refine a complex operational system to achieve quality targets and become a strategic partner in planning and building business strategy for the near and long term.

  • Lead and empower workforce planning teams to be flexible and reliable partners.

  • Identify operational bottlenecks and develop scalable solutions to grow market share.

What We're Looking For

  • Track record of success in building new operational processes and an ability to work through ambiguity

  • 3+ years experience in business operations, analytics, consulting, or operations roles.

  • Experience working as part of a high-performing interconnected operations team

  • Ability to effectively manage time and handle multiple task assignments.

  • Experience with quantitative analysis and financial modeling

  • Strong operational and business acumen

  • Extremely high level of attention to detail

  • Ability to translate complex information into easily consumable insights

  • Self-starter and high degree of motivation to go above and beyond the task at hand

  • Willingness to roll up your sleeves and fix problems in a hands-on manner when needed

  • Experience using data to analyze performance and drive strategic decision making

  • Intellectual curiosity and research abilities

Bonus Points For

  • Outstanding professional references to share

  • Strong verbal and written communication skills with ability to present quantitative concepts

  • Experience with marketplace business models

  • Investment banking or management consulting backgrounds, extra bonus points for startup experience

  • Willingness to roll up your sleeves and fix problems in a hands-on manner when needed

  • Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work

Req ID: J-232

We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.