Locations
San Francisco, CA, USA
industry
DeepTech · Ecommerce & Marketplace · Information Technology · Software
Size
51-200 employees
Stage
Series B
founded in
2015
Netomi is a machine intelligence company that uses AI to turn customer service into a competitive edge. The company allows businesses to activate, manage, and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. It's a channel-agnostic platform that multiples a company's workforce by giving valuable time back to support agents, and delights their customers with faster resolutions. The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social, and chat. They leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time. The platform easily integrates with core business systems including Order Management Systems, CRM platforms, and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. It also enables predictive and proactive support, leveraging product, customer lifecycle, and contextual triggers to anticipate needs and solve customer issues before they happen. Backed by Index Ventures and Y Combinator, Netomi has offices in Silicon Valley, New York, and India.
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