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Account Coordinator - Publisher Development



New York, NY, USA
Posted on Wednesday, August 30, 2023
Company at a Glance
OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.
At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.
The OpenX Publisher Development team manages all publisher and supply relationships across the OpenX Ad Exchange. The Account Coordinator will be responsible for ensuring our customer’s success and satisfaction with our products and contributing to their long-term loyalty. Reporting to the Director of Account Management, the Publisher Account Coordinator will work closely with the Publisher Development account teams to ensure that OpenX is delivering overall superior service to our partners.
OpenX is looking for a highly motivated, result focused individual interested in developing and supporting programmatic publisher partners in North America. This includes working with the Account Management and Business Development teams in their day to day responsibilities in both pre & post sales client relations and monitoring key accounts / business metrics. The Account Coordinator will also interface directly with internal OpenX teams (buyer development, platform development, finance, support, marketplace quality, and more) to resolve publisher requests.


  • Work directly with Account Management and Business Development teams to drive publisher partner relationships with clients who leverage OpenX products.
  • Support the growth and day to day needs of existing publisher partners such inventory creation and management, PMP deal setup, traffic quality submissions, and reporting requests for publisher partners.
  • Monitor publisher accounts for performance changes, identify trends, and work with cross-functional teams to troubleshoot and solve any issues.
  • Lead the on-boarding and contracting process for new mid-market publisher partners.
  • Build quarterly and annual business reviews including data pulls, analysis, and building PowerPoint decks.
  • Work with internal teams to maintain and update relevant documentation on OpenX offering for our publisher partners.
  • Perform project-based work as needed.

Required Qualifications & Skills

  • Minimum of 1 year coordination role experience in advertising field across sales, revenue management, marketing, or similar discipline.
  • Highly skilled in problem solving and initial troubleshooting, self-starter not afraid to dive in and figure out the path to success.
  • Very organized; ability to manage multiple projects to tight deadlines with great attention to detail.
  • Excellent written, oral communication and presentation skills.
  • Strong team player, as well as an efficient individual contributor.
  • Proficient knowledge of Excel, PowerPoint, Word is a must.
  • BA / BS degree or a equivalent work experience.

Desired Qualifications & Skills

  • Clear understanding of OpenX’s business and position in the market.
  • Experience within ad tech, programmatic or closely related digital media industry.
  • Familiarity with Google Suite and CRM or incident tracking and management systems such as Salesforce.com, Jira, Siebel, Remedy, Clarify, etc.
  • Customer-first mindset, willingness to go above and beyond to service end clients.
Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.
We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture
We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.
We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.
We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally.
We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.
OpenX is committed to equal employment opportunities.
It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.
OpenX Applicant Privacy Policy
Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.
Effective Date: March 1, 2022