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Technical Account Manager



IT, Sales & Business Development
United States · Remote
Posted on Saturday, May 4, 2024
The OpenX DSP Demand team manages all DSP relationships across the OpenX Ad Exchange. The Technical Account Manager will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. Reporting to the Sr. Manager of Technical Account Management, the Technical Account Manager will work closely with the DSP account team to ensure that OpenX is delivering overall superior service to our DSPs.
OpenX is looking for a highly analytical, data-focused individual interested in examining information and converting data into insights that can inform and support our DSP partners in North America and EMEA regions. This includes working with the Exchange Optimization team to monitor Open Exchange and deal performance and identify opportunities to improve monetization. The Account Manager will also interface with internal OpenX teams (Account Analysts, Product, Business Development, Deal Operations, Support, Marketplace Quality, Publisher, and Buyer Dev teams) to strategize, unlock revenue streams, and resolve DSP requests.


  • Enhance programmatic efficiency with RTB demand partners through analysis of real-time data and a solid understanding of auction dynamics, bidstream data, client KPIs, supply path optimization, and deal strategies.
  • Act as a trusted advisor to key customers, understanding their technical requirements and implementing solutions for DSPs by aligning our products/services/levers to meet their specific needs.
  • Data Analysis and Reporting: Identify and track trends, anomalies, and data fluctuations and report relevant insights to leadership. Leverage dashboards and internal reporting tools to extract and analyze large datasets to derive actionable insights to improve DSP performance and efficiency.
  • Conduct analyses for quarterly and annual client business reviews, offering in-depth insights and strategic assessments.
  • Troubleshooting and Issue Resolution: Investigate technical issues related to RTB integration, reporting discrepancies, and performance gaps, working closely with cross-functional teams to ensure timely resolution.
  • Engage with DSP partners to provide bid guidance, optimization explanations, gather intel on DSP bidding behavior and technical requirements, and strategize business approaches.
  • Stay current on industry trends, emerging technologies, and evolving consumer behaviors to remain knowledgeable and responsive in a dynamic market landscape.
  • Play a core role in growing the business.

Required Qualifications & Skills:

  • Minimum of 3-5 years of experience in a programmatic advertising role such as optimization strategy, account management, data analytics, or similar.
  • Outstanding troubleshooting, analytical, and creative problem-solving abilities, along with the ability to collaborate cross-functionally in a fast-paced environment.
  • Strategic mindset with the ability to look for opportunities for improvements and to sustain rapid changes.
  • Strong storytelling skills: ability to convey ideas in an appealing way to a multitude of stakeholders.
  • Highly skilled in problem-solving and initial troubleshooting.
  • Very organized; ability to work quickly with great attention to detail.
  • Excellent written, oral communication, and presentation skills.
  • Strong team player, as well as an efficient individual contributor.
  • Proficient knowledge of Excel and PowerPoint.
  • BA/BS degree or equivalent work experience.

Desired Qualifications & Skills

  • Clear understanding of OpenX’s business and position in the market.
  • Experience within ad tech, programmatic, or closely related digital media industry.
  • Familiarity with Google Suite and CRM or incident tracking and management systems such as Salesforce.com, Jira, and Looker Studio.
  • Strong client service skills and knowledge of the prominent technologies within ad tech: bidstreams, DSPs, ad serving, programmatic buying, measurement, and data targeting.