Regional Lead, Value Delivery
Shibumi
This job is no longer accepting applications
See open jobs at Shibumi.See open jobs similar to "Regional Lead, Value Delivery" Indicator Ventures.About the Role:
As a Value Delivery Manager Region Lead, you will oversee a team of Value Delivery Managers and Customer Success professionals, ensuring they deliver exceptional outcomes for our clients. You will play a pivotal role in fostering a customer-centric culture, driving strategic engagement, and delivering measurable business value through Shibumi’s platform. This position requires a strong leader capable of aligning cross-functional resources and guiding both the team and our clients through their transformation journeys.
Key Responsibilities:
Team Leadership and Development:
- Manage and mentor a team of Value Delivery Managers and Customer Success professionals through both solid-line and dotted-line reporting, fostering a culture of accountability, growth, and collaboration.
- Establish team goals and KPIs aligned with organizational objectives, ensuring the team consistently delivers measurable value to clients.
- Provide strategic direction, coaching, and support to enable team members to excel in their roles and grow professionally.
Client Engagement and Strategic Leadership:
- Develop deep client relationships across both your own and your team’s portfolio, ensuring success by guiding the delivery of quick wins, big wins, and transformational outcomes at our clients.
- Collaborate with clients to understand their business goals, map out strategic plans, and align these plans with Shibumi’s capabilities.
- Oversee workshops with clients, ensuring the translation of outcomes into actionable solution requirements and execution plans.
- Contribute to, create, and collaborate on Shibumi delivery best practices, and ensure those practices are adhered to in the field.
Operational Excellence and Value Delivery:
- Lead by example in managing high-value client accounts, acting as a trusted advisor to drive client satisfaction and retention.
- Monitor client health and engagement, identifying potential risks and opportunities across the team’s portfolio and implementing proactive mitigation strategies.
- Collaborate cross-functionally with Sales, Solution Consultants, and other internal teams to ensure the seamless alignment of resources throughout the client journey.
Business Growth and Expansion:
- Partner with Client Partners (AEs) to identify and capitalize on expansion and renewal opportunities, demonstrating the value of Shibumi’s solutions to drive account growth.
- Represent the Value Delivery team in pre-sales motions, showcasing expertise and building trust with prospective clients.
Qualifications:
- 6+ years of experience in customer success, value delivery, transformation management, or a highly related field, with 2+ years in a leadership role.
- Previous experience in management consulting or a SaaS environment is highly desirable.
- Strong executive presence with excellent communication and interpersonal skills to influence key stakeholders effectively.
- Proven strategic thinking capabilities and the ability to connect the dots across complex organizational structures and workstreams.
- Exceptional organizational and project management skills with a track record of leading cross-functional teams to successful outcomes.
- Expertise in navigating challenging client situations and delivering creative, value-driven solutions.
- In-depth knowledge of SaaS platforms and a demonstrated ability to communicate their value proposition effectively.
Why Join Us?
- Lead a team of passionate professionals dedicated to transforming businesses and delivering measurable outcomes.
- Work with cutting-edge technology that drives strategic value for clients.
- Enjoy a dynamic and collaborative work environment that values innovation and professional growth.
This job is no longer accepting applications
See open jobs at Shibumi.See open jobs similar to "Regional Lead, Value Delivery" Indicator Ventures.